Carnegie Mellon University School of Computer Science

Apple macOS Support

Apple macOS High Sierra is the fourteenth major release of macOS, Apple's desktop operating system for Apple computers. Released in 2017, it is the successor to Sierra.

SCS Computing Facilities (SCSCF) offer support for macOS that includes standard imaging with a baseline software offering along with support for issues relating to the operating system and its functionality.

We also support older versions of the operating system when required by software compatibility and other special situations. Please refer to our operating system support lifecycle page for more information.

The SCS macOS Baseline Software Configuration includes the following:
  • macOS (High Sierra)
  • Adobe Acrobat Pro DC
  • Microsoft Mac Office 2016
  • Mozilla Firefox
  • Mozilla Thunderbird
  • Microsoft System Center Endpoint Protection
  • Cisco AnyConnect VPN Client (mobile or off-site hosts only)
SCS owned machines can be registered for support with SCSCF through our online equipment registration form. Please contact us if you have any questions regarding our support services or if you need registration assistance.

Mac Software Management Tools (JAMF)

SCSCF utilizes JAMF Software's Casper Suite of tools for Mac management. These tools enable the delivery of premium support options to the SCS Mac Community. All new hosts with software support deployed within the environment are enrolled in this service.

Some benefits of this service include:

  • Ability to launch simple user-directed OS upgrades
  • Access to all SCS software via a Self Service App Store
  • Easy search for and installation of SCS printing

Simply click the 'Self Service' icon located in the Applications folder or from the Launchpad on your Mac to get started. If you are registered for SCSCF Software Support and do not find Self Service in your system, please submit a ticket so that we may enroll your system and help with the installation of the client software for you. 

Self Service App Store

The Self Service App Store, found in the Applications folder or Launchpad on your Mac, is your gateway to the new suite of Mac-centric services offered to the SCS Community.

Software Installation

Access to all software provided to the SCS Mac Community is available via the Self Service App Store. In the Self Service App Store, you'll find all of our software packaged for use within the SCS environment. The licensing information has been bundled in to the installation package.

Upon launching the Self Service App Store, you will see our Featured software section that highlights the most popular and most recently updated applications used in our environment. The right pane of the Self Service App Store has a category listing that will facilitate software browsing. You also have the option of searching for an application using the search box located in the upper right hand corner.

To install software using the Self Service App Store:

  1. Click Self Service
  2. Click Install next to the application you wish to install (Additional applications are available by clicking All Apps
  3. When prompted, enter your password for your Mac
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This will start the installation process, which can be tracked in the status bar window at the top of the Self Service App Store.

Printer Access and Installation

In the Self Service App Store you can browse all printers administered by SCS Computing Facilities. You can find printing instructions on our macOS printing page.