Carnegie Mellon University School of Computer Science
April 16, 2025

SCS RAMS to ServiceNow Disruption

SCS computing poster printing, CASE creation, and application feedback.

This event has expired. Its previous status was Resolved.

Affected systems: Posters

Day/Date:  Wednesday, April 16, 2025

Time: 9:00 AM

Service Affected:  SCS RAMS Database to ServiceNow integration

Details:

Our team is currently investigating a disruption between the RAMS Database and ServiceNow, affecting ticket creation for multiple services, including: 

  • CASE (Configuration & Administration of SCS Equipment) Creation
  • Poster Printing 
  • Application Feedback

This alert will be updated as more information becomes available. Please contact us with any questions or concerns regarding this disruption.