Staff Resources
New to SCS? Welcome! We have prepared this page to be a good starting point for those new to our environment. This page is a collection of links, resources and information relevant to staff in the School of Computer Science. In addition, you will find resources relevant to the greater university. Some of the systems and resources referenced on this page may not be provided or managed by SCS Computing Facilities (SCSCF) and are included for your convenience.
If you require support, you can visit our Help Desk, available Monday through Friday, 9am to 5pm with extended 24x7 coverage for critical issues and SCS machine room-hosted equipment. You can reach us via phone at 412-268-4231, you can submit a ticket or email help@cs.cmu.edu.
SCS Computing Facilities Links
SCS online account application
Request an SCS account
Recommended computers and configurations
SCSCF-supported computer recommendations with standard configurations
Submit a purchasing request
Register your SCS computer for support
Get support from out technical staff and our help desk (hardware software and more)
CMU Virtual Private Networking (VPN)
As both a requirement for certain CMU systems as well as for increased security connecting to CMU resources, our VPN solution is an ideal way to ensure the secure and reliable connections to our network. You can download the client and find more information regarding our Cisco VPN solution.
See active tickets (Self Service Portal)
See your SCSCF and Andrew Computing Services tickets
Request a laptop loan from the SCS Help Desk (lending policy)
Read CMU email online
SCS Public Printing information, configuration instructions and more
Request an AFS project volume (team or project)
Request an AFS academic volume for class by term
New to SCS? We have prepared this page to be a good starting point for you
SCSCF Staff
SCS Links
SCS Dean's office page with information for faculty as well as useful links related to policy, finance, space, and academics
SCS Building Facilities provides management of SCS room resources via QReserve, the reservation system
SCS room use guidelines & policy
Policy and guidelines for reserving SCS rooms
Room keys, building facility issues and requests.
A list of commonly requested contacts at SCS
Search faculty, staff, and graduate students
Lost and found items within SCS spaces
Campus Links
Student Services Suite (S3)
Course search and a complete schedule of classes
The University Contracts Office reviews, drafts, and executes documents, contracts, and licenses related to CMU business affairs
Procurement services supplier directory
Listing of preferred, discounted, and internal suppliers to CMU
Scheduled events for University Registrar's room resources
The calendar includes registration dates, class start dates, add/drop deadlines, exam dates and more.
Event Manager interface for guest wireless access
CMUWorks Service Center
Search campus director faculty, staff and students
Campus Support Groups
ER Help
412-268-4666
er-help@andrew.cmu.edu
Oracle Help
412-268-4666
orclhelp@andrew.cmu.edu
PCard Help
412-268-4666
pcrdhelp@andrew.cmu.edu
Andrew Computing Services Help Center
Location and walk-in hours
119 Cyert Hall
Monday - Friday
9:00 AM - 5:00 PM
Email and phone support
it-help@cmu.edu
412-268-4357 (HELP)
Monday - Friday
7:00 AM - 7:00 PM
Frontline support byAndrew Computing Services Help Center
Computing Services Help Center412-268-4357 (HELP)
it-help@cmu.edu
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