Carnegie Mellon University School of Computer Science

Staff Resources

New to SCS? Welcome! We have prepared this page to be a good starting point for those new to our environment. This page is a collection of links, resources and information relevant to staff in the School of Computer Science. In addition, you will find resources relevant to the greater university. Some of the systems and resources referenced on this page may not be provided or managed by SCS Computing Facilities (SCSCF) and are included for your convenience.

If you require support, you can visit our Help Desk, available Monday through Friday, 9am to 5pm with extended 24x7 coverage for critical issues and SCS machine room-hosted equipment. You can reach us via phone at 412-268-4231, you can submit a ticket or email

Campus Support Groups

Andrew Computing Services Help Center

Location and walk-in hours

119 Cyert Hall
Monday - Friday
9:00 AM - 5:00 PM

Email and phone support
412-268-4357 (HELP)
Monday - Friday
7:00 AM - 7:00 PM

Telephony and conferencing

Frontline support byAndrew Computing Services Help Center

Computing Services Help Center
412-268-4357 (HELP)