Carnegie Mellon University School of Computer Science

Faculty Resources

New to SCS? Welcome! We have prepared this page to be a good starting point for those new to our environment. This page is a collection of links, resources and information relevant to Faculty in the School of Computer Science. In addition, you will find resources relevant to the greater university. Some of the systems and resources referenced on this page may not be provided or managed by SCS Computing Facilities (SCSCF) and are included for your convenience.

If you require support, you can visit our Help Desk, available Monday through Friday, 9am to 5pm with extended 24x7 coverage for critical issues and SCS machine room-hosted equipment. You can reach us via phone at 412-268-4231, you can submit a ticket or email

SCS Computing Facilities Links

Self-service portal (incidents and requests)

View, update, or submit Incidents to SCS Computing Facilities.

Purchase computing equipment

Submit a purchase request

Register your SCS computer for support

Get support from out technical staff and help from our help desk (hardware software and more)

Operating systems and software resources

Once you register your SCS computer for software support, you can have an SCS-supported operating system installed along with access to a standard software offering. 

CMU Virtual Private Networking (VPN)

As both a requirement for certain CMU systems as well as for increased security connecting to CMU resources, our VPN solution is an ideal way to ensure the secure and reliable connections to our network. You can download the client and find more information regarding our Cisco VPN solution. 

Backup Services (Crashplan & TiBS)

We offer a free Data Protection service (CrashPlan) and an Archival Backup service (TiBS). Once registered, you can visit the backup page for more information.

SCS online account application

Request an SCS account

Request a loaner laptop

Request a laptop loan from the SCS Help Desk (lending policy)

Request an AFS academic volume (for class/term)

Request an AFS academic volume for class by term

Research computing

Information related to research computing in SCS 

Printing in SCS

SCS public printing information, configuration instructions and more

Network access

Information on the CMU network at SCS, wireless configuration information and policies


Meet the SCSCF staff