Carnegie Mellon University School of Computer Science ———
Quick Links: StudentsFacultyStaffSubmit a Ticket
~help  /  News Archive  /  2025 Archive  /  Lenovo Hardware Support Returns to SCS

Lenovo Hardware Support Returns to SCS

SCS Computing Facilities now offers on-site Lenovo support, making hardware repairs easier and more convenient for the community.


Thanks to feedback from the SCS community, we’re once again a Lenovo Warranty Self-Maintainer (WSM). This means that you can now receive on-site hardware support and repairs for Lenovo machines, with the same level of service we provide for Dell and Apple.

How We Can Support You

Our hardware support service is designed to minimize downtime and keep your hardware running smoothly, including:

  • Warranty processing (filing claims with the manufacturer, shipping, and receiving).
  • Hardware troubleshooting, diagnostics, and repair.
  • Labor for out-of-warranty component replacement (hardware costs not covered).
  • UPS backup in case of power-loss events (for non-GPU machines).
  • Laptop battery service.
To learn more about hardware support through SCS Computing Facilities, or to enroll a machine, please visit: https://computing.cs.cmu.edu/business/support-hardware.

Interested in a new Lenovo machine?

Check out our list of recommended Lenovo systems, or purchase equipment, by visiting our website at: https://computing.cs.cmu.edu/desktop/recom-lenovo.

Have Questions?

If you have additional questions, please contact the SCS Help Desk at 412-268-4231 or send mail to help@cs.cmu.edu.