Carnegie Mellon University School of Computer Science

Adobe Named License Instructions

In 2019, SCS Computing Facilities began offering the new Adobe Named User License for Adobe Acrobat Pro DC. This change may require a sign-in to authenticate with your Andrew credentials when using Adobe Acrobat Pro DC.

Please Note: your Andrew ID will act as the Adobe Enterprise ID going forward.

Need a license?

If your machine prompts for sign in after launching Acrobat, you require a license. You can submit a request for a new named user license, and our Help Desk will be happy to assist you.

How do I sign in?

Once you have been provided a named user license through our Help Desk, you can sign in with your Andrew email address: E.g.


Please select Company or School Account when prompted:


Please Note: If you are not prompted to select a Company or School Account, it is possible you may have created a personal Adobe ID using your Andrew email address.

You should be redirected to the Web Login page where you can authenticate with your Andrew credentials.


After a successful sign in, you will see a welcome message:


You can now use Adobe Acrobat Pro DC.