Carnegie Mellon University School of Computer Science
October 10, 2022

ServiceNow Outage 10/10/2022

CMU ServiceNow Ticketing System

This event is: Resolved

ServiceNow (Ticketing System) Outage

DAY/DATE: Monday, October 10, 2022

TIME: 1:00 PM (Ongoing)

SERVICES AFFECTED: Inbound Help Desk Email Incidents, ServiceNow Self-Service, ServiceNow Portal, ServiceNow Agent.


Our Incident Management System, ServiceNow, is experiencing site-wide issues and is not currently accessible. The issue is known to Computing Services and they are investigating. Currently, no ETA is available. 

ServiceNow is experiencing a widespread ISP-related outage. Submitted to vendor and following several support channels.