Carnegie Mellon University School of Computer Science

Help and Support

The SCS Help Desk is the frontline support group for SCS Computing Facilities (SCSCF) , providing exceptional technical support to the SCS community. From desktop troubleshooting, AFS volume provisioning to technical guidance, the SCS Help Desk is your gateway to the services and expertise that we have to offer.

The Help Desk is responsible for SCSCF support-registered computers but also offer broad general technical consulting, best effort troubleshooting as well as offer computing accessories and laptop loan services to the SCS community.

How can we help?

Some of the technologies and issues we can assist with include:

The scope and scale of the technology we support extends to thousands of users (faculty, staff, graduate students, & others) along with staff. In terms of computing and peripheral hardware, we support over 4,000 computers.