Carnegie Mellon University School of Computer Science

SCS Computing COVID-19 Update

Updated Nov 9, 2021

In accordance with guidance from Carnegie Mellon University and the state of Pennsylvania, SCS Computing Facilities (SCSCF) has transitioned to a more active presence on campus.

We are prepared to support you

We have adjusted office configurations and on-site schedules to ensure that we have enough staff during normal working hours to meet the support needs of SCS while maintaining a safe working environment.

For people working remotely, we will continue to provide remote support. For more information about remote support and your privacy see https://computing.cs.cmu.edu/help-support.

For all technical support, you can submit a request through our website, call 412-268-4231, or email help@cs.cmu.edu.

Help Desk

Our Help Desk team is available on-site, Monday through Friday, 9am-5pm by appointment. We require visits to be scheduled to avoid a crowded help desk and maintain de-densification. You can schedule an in-person SCS Help Desk appointment at https://go.oncehub.com/scshelpdeskappts. If your issue does not require in-person troubleshooting or hardware service, remote support may be right for you. 

Desktop Support

When hardware support is needed, our technicians are happy to coordinate equipment pick-up and drop-off or an office visit. This can be done at the SCS Help Desk or campus office locations.

HPC & Project Server Support

Our operations team is currently staffed to have someone on-site 24/7. You can call operations (8-2608) for urgent server requests such as system reboots. In case of emergencies, the operations team is prepared to escalate requests to our second level engineering teams. The level 2 teams can perform many support tasks remotely. If your request requires hands-on support, these teams normally have people on-site during regular business hours.

Receiving

Members of the SCS Community can pick up and drop off packages by appointment during the SCS Receiving office's scheduled on-site service hours.

The SCS Receiving office has scheduled regular pick up and drop off times throughout the week with our vendors or shipping services, such as USPS, UPS, FedEx, campus mail, etc. For smaller items, we recommend shipping directly to your remote work location. (If applicable.) To arrange shipping or receiving of larger computing items, please contact receiving@cs.cmu.edu.

Computing Resources

Remote Work and Teaching Resources

The Andrew Computing Services website has resources for Faculty and Staff who are working remotely. The Eberly Center for Teaching Excellence and Educational Innovation has excellent technology for education resources on their website

Zoom

Zoom is the preferred web conferencing solution for Carnegie Mellon University.  Zoom provides a high-quality video, audio, and/or screen sharing solution for conferencing and collaboration. For first time log in details, visit Get Started with Zoom and choose the Launch Zoom option.

General Purpose Computing: LINUX.GP

SCS Computing Facilities maintains a group of Linux computers running Ubuntu for general purpose computing and access to AFS. More information about accessing the general purpose Linux computer is available on our Linux GP support page.

VPN

The General Use Campus VPN is available for remote access to campus resources that typically require a campus presence. 

CrashPlan

 If you experience a system failure on a machine being protected by CrashPlan, you can perform a self-service restore of your data. See Data Protection for more information about restoring your files.